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Change Management for AI & Human Friendly Automation

No one has a problem with AI, but with uncertainty about their own future

Almost everyone uses artificial intelligence in their personal lives. Yet in the workplace, there are still frequent reservations. People will still want work that is meaningful and fulfilling when bots take over.

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And rightly so, because change management for AI is generally still handled just as poorly as it was for previous IT updates. 

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The founder of LARSQUBITS, Dr. Lars Schatilow, has therefore reinvented change management for the era of artificial intelligence and applied it for years at a leading global AI and cloud service provider. He calls it Human Friendly Automation, or HFA for short.

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HFA combines classic IT change management, which is based on the Technology Acceptance Model (TAM), with the HFA Adoption Model (HFAAM). The HFAAM focuses on all the impacts of AI and the associated automation of work. It enables a holistic approach. It is more than digital change management in the traditional sense.

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In the HFAAM, every AI project is based on the HFA Alliance e.V. Values Charter. This builds trust.

 

In addition, those affected are involved as early as possible, and the impacts on professional identity, work, skills, health, and workload are precisely assessed. And not just once the AI is installed, but already during the implementation phase.

 

By using HFA people realize: "They mean well".

 

In HFAAM, we work closely with Human Resources and collaborate with AI Ethics boards and working councils. Only in this way can AI quickly gain acceptance and scale.
 

HFAAM_Human Friendly Automation Adoption
Key Activities - At a Glance

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  • AI Adoption:

    • AI Impact Assessment

    • Training need analyis

    • Learning journey creation

    • Training content and activities (gamification, class-room, virtual learning etc.)

    • Training Management, Conduction and measurement for different types of stakeholder groups

    • AI project communications & storytelling 

    • Stakeholder management

    • AI Adoption Controlling

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  • Human Friendly Automation:

    • Optimizing ongoing AI adoption and change programs to increase acceptance through human-centered HFA

    • HFA Envisioning (Executives & Project sponsors and teams) - e.g. future of work under the impact of AI​

    • HFA Objective & Key Results (OKR) development (corporate level)

    • HFA value & principles awareness for project teams & stakeholder

    • HFA value and guiding principles development & implementation (corporate level)

    • HFA corporate storytelling, awareness, activation (middle management)

    • AI & automation impact analysis on affected stakeholder groups and third party

    • HFA pre-check for project teams, Governance / ethics boards and working councils

    • Identity impact analysis (6 dimension measurement)

    • HFA maturity assessment (organization and on team level)

    • HFA KPI development and implementation for AI projects

    • Human-friendly operating model development for hybrid (human - machines) teams 

    • Skill analytics (of affected workforces) and workforce transition management 

    • Leadership empowerment in Leading AI & HFA (in cooperation with The School of Change)

    • HFA operations (milestones, GANTT planning, rollout-planning and execution) 

    • Operationg and support with HFA tools and methods to mitigate AI impacts and achieve valuable and meaningful work for affected workforces

    • Sparring and sounding (HFA Advisory) for ongoing AI projects

We have real-world experience—we don't just talk about it

There’s a lot of talk about HFA and change management for AI, but we’ve taken a comprehensive approach. We’ve supported large-scale AI projects alongside our consultants. We’ve conducted more than 150 workshops with AI stakeholders and executives. We know what it takes to build acceptance for AI and achieve greater value creation by freeing.

 

LARSQUBIT'S founder Dr. Lars Schatilow is also the initator and member of the executive board of the global Human Friendly Automation Alliance e.V.

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Learn more about Human Friendly Automation:

 

  • Order the book co-edited by Dr. Lars Schatilow.

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  • Listen to a podcast with the founder of LARSQUBITS on Human Friendly Automation. (German language)

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  • HFA project example (case).

Please contact us or send us your RFP.

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